Please note that for 'Documents' delivery, item has to be less than 500grams.
Booking and delivery service are available on Sundays and Public Holidays but customer service will be closed.Service Guidelines:
- 3-hours Express: Pickup and Delivery will be completed in 3 hours.
- *Specific Delivery Slot: For deliveries that are time sensitive and have to be delivered at a specific time or outside the Standard
Operating hours of 9am - 10pm. Please note that agents may arrive 30mins before or after the specific time.
- Same Day Delivery:
Pickup and delivered on the same day till 10pm. For same day delivery
to office locations (before 5pm), pick up has to be before 1pm. Pick ups
after 5pm will only be delivered next morning except for 3 hours
express delivery.
- Next Day Delivery: Pick up today and to be delivered throughout
the next day till 10pm. Preferred timings could be indicated but are
Non-Guaranteed. For guaranteed delivery timing, please choose specific
slot delivery.
- 2 Way Round Trip: Pickup from Point A and then deliver to Point B, after that pickup from Point B and back to Point A on the same day.
- $2 surcharge applies for each
parcel delivered or pickup within Downtown, Orchard and CBD areas.
- $10 entry fee is
also required for pickup or delivery into Sentosa.
- $4 surcharge applies for pickup or delivery to Tuas area, for postal codes starting with 627, 628, 629, 637, 638, 639.
- $10 surcharge applies for pickup or delivery to Changi Airport.
- Agents are able to wait up to only 10mins, any additional waiting time may be charged at $0.40 per min.
- Senders are responsible for selecting the right size, delivery fee top up and penalties are imposed for discrepancies.
- All contents have to be packed in a single sealed package. Senders are responsible for adequate packaging protection. Bottles have to be sealed at cap and fragile items labelled as fragile.
- Cancellations made after request have been accepted and agent on the way to pick up are subjected to 50% cancellation fee.
- Change in delivery location or wrong address would be charged as a new delivery.
- Ewallet credits are valid for 12 months from the top up date. There is no refund of credits upon expiry
- For Corporate Accounts, there is a minimum requirement of 10 Deliveries a month. If unmet, there will be a $10 admin charge per month applied.
Multiple Cartons/Parcels to the Same Delivery Location are Entitled Up to 60% OFF the rates above.
2 Carton/Parcels - 20% off all parcel price
3 Carton/Parcels - 30% off all parcel price
4 Carton/Parcels - 40% off all parcel price
5 Carton/Parcels - 50% off all parcel price
6 Carton/Parcels - 55% off all parcel price
7 Carton/Parcels - 60% off all parcel price