1.1 The Company (‘Uparcel’ or ‘MXHL PTE LTD’) engages you (‘Agent’), and you agree to provide delivery services as a freelance/independent Agent (van, car, motorbike, e-bike or PMD) under the uParcel mobile app and platform (“Platform”).
1.2 Nothing in these Terms shall create or be deemed to create an employment, partnership, joint-venture, fiduciary, or agency relationship between you and the Company. You provide the services as an independent contractor. For the avoidance of doubt, where you fall within the statutory definition of a “platform worker” under applicable Singapore law, the Parties agree that the Company will comply with any mandatory statutory obligations (including CPF-related obligations, if applicable) without creating any employment or agency relationship. You have no authority to bind the Company, enter into contracts on the Company’s behalf, or make representations as the Company’s agent.
1.3 You acknowledge that you may be a ‘platform worker’ under the Platform Workers Act 2024 and that the Company (as a platform operator) is required to deduct and remit CPF contributions accordingly. Your contribution rate and the Company’s contribution rate shall depend on your date of birth and whether you have opted into the increased contribution regime. The Company shall deduct your share from your earnings and remit both your share and the Company’s share to the CPF Board monthly. You agree to provide such information (date of birth, banking details, etc) as required for this purpose.”
1.3.1 (a) The Company’s CPF-related deductions and remittances will be made in accordance with applicable laws and CPF Board requirements as amended from time to time. (b) You warrant that all information you provide for CPF and payment purposes is true, accurate, complete and kept up-to-date, and you will promptly notify the Company of any change. (c) If any deduction/remittance is required to be corrected (including due to changes in law, CPF Board direction, or inaccurate/incomplete information provided by you), you authorise the Company to make retrospective adjustments and/or deductions from future earnings to the extent permitted by law, and you will promptly reimburse any shortfall. (d) You authorise the Company to collect, use and disclose your information to the CPF Board and other relevant authorities/contractors for compliance and payment administration."
1.4 You must have a valid vehicle type accepted by the Platform (van, car, motorbike, e-bike/PMD) and maintain it in roadworthy condition at your own cost. You must hold all relevant licences and comply with all traffic, transport and regulatory laws and requirements.
1.5 You must maintain, at your own cost, all insurance required by law and such additional insurance as the Company may reasonably require for deliveries performed via the Platform (including third-party liability coverage where applicable). You must provide evidence of such insurance, licences and permits upon request. (b) You are solely responsible for your acts/omissions in performing deliveries. To the maximum extent permitted by law, you will indemnify and hold harmless the Company and its officers/employees from all claims, losses, penalties, liabilities, costs and expenses arising out of or in connection with: (i) your breach of these Terms; (ii) any road traffic/active mobility offence, accident, injury, death, property damage, or loss caused by you; and (iii) your failure to maintain required insurance, licences or permits."
1.6 The Company may require you to submit documentary proof of compliance (including vehicle roadworthiness, inspection records, licences/permits, and insurance) at any time, and may suspend or deactivate your access to the Platform immediately if you fail to provide satisfactory proof or if the Company reasonably suspects non-compliance or unsafe conduct.
2.1 To be eligible, you must complete your Agent profile in the uParcel Agent App, allow required permissions (camera, GPS, storage) and pass the Agent verification quiz.
2.2 You consent to the collection, use and disclosure of your personal data (including identification information, photographs, location data and device information) for the purposes of: (i) verifying your identity and eligibility; (ii) providing Platform functionality (including dispatching and tracking deliveries); (iii) safety, fraud prevention, investigations and dispute resolution; (iv) complying with legal/regulatory requirements (including CPF-related obligations, where applicable); and (v) such other purposes described in the Company’s privacy notice as updated from time to time. You acknowledge that certain permissions (e.g., camera/GPS) are necessary for core Platform functions, and if you disable them the Company may restrict or suspend your access to the Platform."
2.3 The Company will verify your identity and profile. Until your verification is complete, you may not accept any jobs.
2.4 Activation/approval is at the Company’s sole discretion. The Company may refuse, suspend, or revoke approval at any time in accordance with these Terms and applicable law. The Company does not guarantee any minimum number of delivery jobs, any level of earnings, or continued access to the Platform.
2.5 You understand that you may only accept delivery jobs via the Platform once your profile is active and approved.
3.1 When you accept a job via the Platform, you commit to pickup the parcel at the agreed pickup location and deliver to the agreed drop-off location within the timeframe specified in the job details.
3.1A Delivery timeframes are estimates and may be affected by factors outside the Agent’s reasonable control (including but not limited to merchant delay, customer unavailability, incorrect/incomplete addresses, access restrictions, weather, traffic conditions, road closures, or instructions issued by the Platform). In such cases, the Agent must promptly follow the Platform’s in-app workflow (including proof of attempt, waiting time requirements, and escalation).
3.1B If delivery cannot be completed after reasonable attempts, the Platform may instruct re-delivery, return-to-sender, or other disposition. Any additional fees/costs and responsibility allocation shall be as set out in the Platform’s in-app policies/FAQ as updated from time to time.
3.2 You must not change the pickup or delivery timing unilaterally without (a) customer consent, or (b) approval or instructions via the Platform (including where the Platform communicates revised timing to the customer through in-app notifications or other reasonable means).
3.3 If you accept a job, you cannot unilaterally cancel it except under the circumstances permitted by the Platform. Multiple cancellations will lead to suspension of account.
For the purposes of Clause 3.3, the circumstances in which cancellation is permitted, and the applicable consequences (including warnings, temporary suspension, or termination), are set out in the Platform’s in-app policies/FAQ and may be updated by the Company from time to time. The Company may suspend or terminate access immediately in cases of suspected fraud, dishonesty, safety risk, or material breach.
3.4 You must enable GPS tracking on your mobile device when delivering (so the Platform and user can track the parcel).
3.4A You acknowledges and agrees that the Company may collect, use and disclose location data and other personal data for purposes including (i) facilitating deliveries and real-time tracking, (ii) safety and security, (iii) fraud prevention, (iv) customer support and dispute resolution, and (v) compliance with legal obligations, in accordance with the Company’s Privacy Policy and PDPA notifications made available in-app.
3.4B The Company may retain such data for as long as reasonably necessary for these purposes and as required by law.
3.5 If the parcel is lost, damaged or stolen while in the Agent’s care, custody or control, the Agent will be responsible to the extent such loss, damage or theft is caused or contributed to by the Agent’s breach of this Agreement, negligence, recklessness or wilful misconduct. The Company may require reasonable supporting evidence and may administer a claims process (including investigation). The Agent agrees to indemnify the Company against customer claims, refunds, chargebacks, costs and expenses arising from such loss/damage/theft and authorises the Company to deduct or set-off any amounts payable from the Agent’s wallet/earnings to the extent permitted by applicable law and the Platform’s policies.
3.6 All parcels must be handled with due care. If an item is fragile or annotated “Fragile, please handle with care”, you must comply with appropriate handling and demurrage risk.
4.1 The Platform will deduct a commission from each delivery fee for the services of the Platform. The delivery fee shown on the delivery app is before any deduction of the commission.
4.1A The applicable commission rate(s), calculation method, and any applicable fees are as displayed on the website, which the Company may update from time to time upon reasonable notice.
4.1B Amounts shown in-app may be subject to adjustments for refunds, chargebacks, disputes, or corrections. Any applicable taxes (including GST, if any) will be treated in accordance with the in-app fee schedule and applicable law.
4.2 Payment for completed deliveries will be made via bank transfer (GIRO) to the bank account provided by you in your profile. Jobs completed between 1st-31st will be paid in the following month, latest by the 10th.
4.2A Notwithstanding Clause 4.2, the Company may withhold, delay, adjust, or set-off any payout (in whole or in part) where reasonably necessary to address suspected fraud, pricing or system errors, refunds, chargebacks, disputed deliveries, customer claims, policy breaches, or pending investigations. The Company will provide a reconciliation via the Agent App or other reasonable means.
4.3 If you request an “instant payout” feature (if available in the Agent App), the Company will deduct the requested instant amount from your wallet and earnings. Any balances will be paid out to you according to 4.2.
The Company may charge an instant payout fee as notified in-app. 4.3B Instant payouts are subject to subsequent adjustments (including refunds, chargebacks, corrections, or disputes). If such adjustments result in a negative wallet balance, the Agent authorises the Company to set-off against future earnings and/or require repayment within a specified timeframe as notified in-app.
4.4 You are solely responsible for all costs incurred in performing the job (vehicle upkeep, fuel, tolls, parking, ERP charges, maintenance, insurance, etc.), unless explicitly stated otherwise. Note: Any statements to customers that the delivery price includes charges such as ERP/tolls/parking describe the price payable by the customer and do not constitute a promise that such amounts will be reimbursed to the Agent. Unless explicitly stated in-app for a particular job, all such costs remain the Agent’s responsibility and are deemed to be taken into account in the earnings displayed for the job.
4.5 Earnings and payouts may be subject to deductions, contributions, reporting and other requirements under the CPF Act and any applicable platform worker-related legislation and regulations (including the Platform Workers Act 2024 and any subsidiary legislation), as amended from time to time. The Company may make such deductions and contributions and require such information from the Agent as necessary to comply with applicable law.
5.1 If you arrive at the pickup address and the job is cancelled because the customer provided the wrong pickup address or the parcel is not ready for pickup at the scheduled timing, you may be entitled to a cancellation fee of 50% of the delivery fee, capped at $10. You must not have another successful pick-up at the same time and location to be entitled to the cancellation fee.
5.2 If you have started a job but then cancel subsequently, these cancellations may lead to account suspension permanently. If you have started a job (including marking “Picked Up” or otherwise commencing performance as recorded in the Agent App) and then cancel without a valid reason, uParcel may, after review of the relevant evidence, impose enforcement action including temporary suspension or permanent termination of your account. uParcel may consider factors such as frequency, pattern, impact to customers, and prior warnings. Cancellations due to verified emergencies, safety concerns, vehicle breakdown, or force majeure will be assessed on a case-by-case basis. For avoidance of doubt, any cancellation fee payable to the Agent under this Clause is subject to the applicable customer terms and uParcel’s ability to recover corresponding charges from the customer/sender.
5.3 If the parcel cannot be delivered due to the receiver being unavailable, the Agent must (a) record a failed delivery attempt in the Agent App with reasonable proof (e.g., photo, timestamp, and in-app communications), and (b) re-attempt the 2nd delivery after checking with the receiver or sender. If all is not possible, you must check with uParcel’s for further instructions for redelivery, safe drop (if authorised), return-to-sender, or storage. Where uParcel indicates that a redelivery attempt is required, the Agent must attempt redelivery within the next 3 working days. Re-attempt in redeliveries are not chargeable.
5.4 If you deliver late (beyond the timeframe specified in the job details), uParcel may adjust, withhold, or set-off all or part of the delivery fee to the extent reasonably necessary to reflect
(a) any customer refund/service credit or promotional credit provided by uParcel due to the late delivery, and/or
(b) uParcel’s reasonable additional costs incurred as a direct result of the late delivery (including re-assignment costs and support handling). Repeated late deliveries may result in warnings and/or account suspension in accordance with uParcel’s enforcement policy.
For the purposes of this Clause, uParcel may determine late deliveries based on Agent App timestamps and GPS records. uParcel may apply enforcement thresholds (e.g., number/percentage of late deliveries within a rolling period) as published in the Agent App or Help Centre and updated from time to time. Late deliveries materially caused by customer-provided incorrect information, customer-requested rescheduling, or verified force majeure events may be excluded at uParcel’s discretion.
6.1 If you reasonably believe the parcel is materially under-declared in weight/size and you cannot proceed due to space or vehicle limits, you must contact the customer via in-app chat/call (where available) and follow the Agent App flow. If cancellation is required, you must upload clear supporting evidence as requested by uParcel (e.g., photos showing dimensions with a measuring reference and/or weight on a scale, and the parcel label), and submit a report in the Agent App. uParcel may approve or reject the claim based on its review of the supporting evidence.
If uParcel approves the under-declaration cancellation based on the evidence provided, uParcel may charge the customer a cancellation fee of 50% of the delivery fee (capped at S$10) in accordance with the customer terms. Any corresponding payout to the Agent is subject to uParcel’s approval and applicable set-off rights.
6.2 If the size or weight surpasses your vehicle’s capacity and you nevertheless proceed, you will be responsible for uParcel’s reasonable, direct, and evidenced additional costs arising from any resulting cancellation or delivery failure (including re-assignment fees and any customer refund/service credit that uParcel is required to provide), and uParcel may set-off such amounts against fees payable to you, to the extent permitted by law and this Agreement
For avoidance of doubt, this Clause applies where the parcel is as described in the job details, and/or where the Agent becomes aware that the parcel exceeds the job description or the Agent’s vehicle capacity and still chooses to proceed.
6.3 For van and lorry jobs, loading and unloading assistance requirements (including whether manpower assistance is provided by the sender/receiver, required additional manpower by sender/receiver for an additional fee) will be specified in the job details. The Agent must comply with the job details and applicable safety requirements; where manpower assistance is not available as specified, the Agent must not accept the delivery.
7.1 If a claim for loss or damage is made against you, the Company may (as a temporary holdback) withhold from sums otherwise payable to you an amount reasonably estimated by the Company to cover the claim, pending investigation. The Company will notify you via email (or in writing) of
(i) the nature of the claim, (ii) the basis of the estimate, and (iii) the supporting information reasonably available. The Company will conduct investigations in good faith and within a reasonable time.
7.1A If the Company determines on the balance of probabilities that the loss or damage was caused or contributed to by your breach of this Agreement, negligence, wilful misconduct, or failure to follow delivery instructions, you authorise the Company to set-off and deduct the confirmed amount of the claim (including reasonable third-party charges) from any sums payable to you. If the sums payable are insufficient, you remain liable to pay the shortfall within [14] days of written notice.
7.1B If you dispute liability or the amount, you must notify the Company within [7] days of the notice and provide supporting evidence; the Company will review the dispute and may adjust the amount withheld accordingly. Any undisputed balance will be released to you.
7.2 You must report any incident of loss, damage or theft immediately via the Agent App or email to express@uparcel.sg and cooperate fully with the Company’s investigation.
You must (where practicable) document the incident with photos and relevant details in the Agent App, preserve any evidence reasonably available (including contact details of relevant persons), and promptly make a police report where theft or suspected criminal conduct is involved. Failure to report promptly without reasonable excuse, or failure to cooperate, may result in suspension of access to the App and may be taken into account in determining liability for the loss.
7.3 You must, at your own cost, maintain throughout the term of this Agreement:
(a) valid motor insurance complying with Singapore law for the vehicle used for deliveries
8.1 You must keep the uParcel Agent App installed and updated on your mobile device and allow required permissions such as GPS, camera and storage so you can accept assignments, capture proof of delivery, upload photos (waybill, parcel, drop off) and update status via the App.
If you disable required permissions or use a device or configuration that prevents the App from functioning (including GPS during an active assignment), the Company may suspend or restrict your access to assignments until the issue is remedied. You must not upload unnecessary photos or information unrelated to proof of delivery.
8.2 You must scan the QR code on the waybill (if provided) when prompted, to update delivery status whenever possible. Repeated failure to scan QR codes when prompted without reasonable justification may be treated as a performance issue and/or breach of this Agreement and may result in reduced assignment allocation, suspension, or termination of access to the App.
8.3 You shall not tamper, circumvent, disable or interfere with the GPS tracking or other functionality required for job fulfilment. The Company may use automated tools and audits to detect suspected spoofing, tampering, or abnormal activity. If the Company reasonably suspects tampering or circumvention, it may immediately suspend access to the App pending investigation and may terminate this Agreement for material breach.
8.4 You consent to your location data being collected and used by the Company (and its authorised agents) for the purposes of tracking, job allocation, verification, quality control and audits. The Company will collect, use, disclose, store and process personal data (including location data and delivery records) in accordance with the Personal Data Protection Act 2012 and the Company’s privacy notice/policy as notified to you from time to time, including for the purposes stated in this Agreement and for service administration, fraud prevention, dispute handling, and compliance/audit. Where the Company transfers personal data outside Singapore, it will take steps required under the PDPA to ensure a comparable standard of protection. The Company will retain such data only as long as necessary for legal, operational, and audit purposes.
8.5 You must not allow any other person to perform deliveries, access the App, or use your account on your behalf, unless the Company has given prior written approval. You represent and warrant that you are legally entitled to perform the services and will comply with all applicable laws and regulatory requirements. Where the Company reasonably believes that unauthorised account sharing, outsourcing, or other conduct may be unlawful or non-compliant, the Company may suspend your access pending investigation and may report the matter to the relevant authorities where required or permitted by law.
9.1 You agree to maintain service standards as determined by the Company from time to time, including (without limitation) on-time delivery, proper handling of parcels, customer communication and professionalism, and compliance with any policies, FAQs, service level requirements, and operational guidelines notified via the Platform/App (as updated from time to time).
9.2 The Company uses customer ratings and other operational metrics to monitor performance, including (without limitation) delivery timeliness, completion rate, cancellation rate, incident reports (damage/loss), customer complaints, proof-of-delivery records, and Platform/App data such as timestamps, location/GPS and device/app logs. The Company may investigate incidents and rely on such information when making performance or enforcement decisions.
9.3 If, in the Company’s reasonable opinion, your performance falls below acceptable levels (including late deliveries, cancellations, damage/loss incidents, low ratings or substantiated complaints), the Company may (in its discretion) issue warnings, require corrective actions or retraining, reduce your job allocation, and/or suspend or terminate your Agent account. The Company may suspend your account immediately pending investigation of any suspected fraud, theft, safety incident, illegal activity, or serious breach.
10.1 Either party may terminate this Agreement by notice if the other party commits a material breach and (where such breach is capable of remedy) fails to remedy it within 3 days after being notified. Notwithstanding the foregoing, the Company may terminate this Agreement and/or the Agent account immediately by notice where the breach is irremediable or serious, including (without limitation) suspected or actual fraud, theft, violence, harassment, serious safety incident, illegal activity, deliberate misuse of the App/Platform, or conduct that materially harms (or is likely to materially harm) the Company’s reputation or operations. Notices may be given via in-App notification, email, SMS, or any contact details registered on the Platform.
10.2 The Company may suspend or terminate your Agent account (and/or restrict access to the Platform/App or job allocations) at any time in its discretion, with or without cause, subject to applicable laws. Without limitation, the Company may do so for reasons relating to safety, security, suspected fraud or misuse, compliance, operational risk, or protection of customers and the Company. To the maximum extent permitted by applicable law, the Company will not be liable for any loss of anticipated income, profit, goodwill, or opportunity arising from any suspension, restriction, or termination under this Agreement.
10.3 Upon termination or suspension, you must immediately stop accepting new jobs via the Platform, and remove the uParcel Agent App or deactivate your availability status. Amounts for delivered but unpaid jobs will be payable in accordance with the Company’s payout policy and subject to these Terms, including the Company’s rights to verify completion and to withhold and/or set off any amounts reasonably required pending investigation of complaints, fraud, loss/damage, refunds/chargebacks, or any amounts owed by you to the Company. Termination or suspension does not affect any rights or obligations intended to survive, including (without limitation) confidentiality, intellectual property, data protection, indemnities, limitations/exclusions of liability, and dispute resolution.
11.1 You agree to keep confidential all non-public information of the Company (including customer details, pricing structures, routing algorithms, business processes) and not use it for any other purpose.
11.1A For the purposes of this Agreement, “Confidential Information” includes all non-public information relating to the Company, the Platform, customers, merchants, senders/recipients, pricing, fees, incentives, routing/dispatch logic, algorithms, operational processes, business plans, and any information marked or reasonably understood to be confidential, whether in oral, written, electronic or other form.
11.1B The obligations in Clause 11 survive termination or expiry of this Agreement. 11.1C Upon the Company’s request and upon termination/expiry, you must promptly return to the Company or permanently delete/destroy (at the Company’s election) all Confidential Information and Company Data in your possession or control (including from any personal devices, accounts, messaging applications and cloud storage) and certify such deletion/destruction upon request.
11.1C You acknowledge that any breach or threatened breach of this Clause 11 may cause the Company irreparable harm and the Company may seek injunctive or other equitable relief, in addition to any other rights or remedies.
11.2 You shall not disclose or share any user’s personal data (customer or sender/recipient) except as required in the performance of your services. All data must be handled in accordance with applicable data protection laws (e.g., PDPA Singapore).
11.2A You will process personal data strictly for the purpose of performing deliveries and related services under this Agreement and only in accordance with the Company’s instructions and policies (as updated from time to time).
11.2B You must implement and maintain reasonable security arrangements to protect all personal data and Company Data in your possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, including by (a) not taking screenshots or exporting data except as strictly necessary, (b) not storing personal data in personal address books or unsecured notes, (c) enabling device passcodes/biometrics and up-to-date OS/security patches, and (d) using only approved communication channels.
11.2C You must notify the Company immediately (and in any event within 24 hours) upon becoming aware of any actual or suspected data breach, loss, unauthorised access or disclosure involving personal data or Company Data, and provide all information and cooperation reasonably requested by the Company for investigation, remediation, notifications and regulatory compliance.
11.2D You must not retain personal data longer than necessary to perform your services and must promptly delete personal data once it is no longer required. 11.2E You agree to provide reasonable assistance to the Company in relation to any PDPA-related request, complaint, investigation or inquiry arising from your processing of personal data.
11.3 You must not, directly or indirectly, solicit, engage, contract with, or provide delivery or courier services outside the Platform to any customer, sender, recipient, merchant or user of the Company (a) with whom you had dealings through the Platform, or (b) whose details you obtained through the Platform or the Company’s Confidential Information, during the term of this Agreement and for 6 months after termination or expiry, unless explicitly permitted in writing by the Company. For avoidance of doubt, this Clause 11.3 does not prevent you from providing services to a person who becomes your customer through general advertising not targeted at the Company’s customers and without use of the Company’s Confidential Information.
12.1 You shall indemnify and hold harmless the Company (and its officers, employees, agents) from and against all losses, liabilities, damages, costs and expenses (including legal fees) arising out of your negligence or breach of these Terms, your acts or omissions in relation to job performance, vehicle accidents, cargo damage, non-compliance with laws, outsourcing deliveries to another 3rd party.
12.1A This indemnity includes (a) all third-party claims, demands, actions and proceedings, (b) all related losses, settlement amounts, reasonable legal and professional costs, investigation costs, and (c) costs of responding to and remediating any data breach or security incident to the extent caused by your breach of this Agreement or your acts/omissions.
12.1B You shall, at the Company’s request, defend any claim covered by this indemnity (or reimburse the Company for the Company’s defence), and you shall not settle any claim without the Company’s prior written consent.
12.1C The Company may set-off any amounts payable by you under this Clause 12 against any amounts payable by the Company to you.
12.1D Clauses 11 and 12 survive termination or expiry of this Agreement."
12.2 You must maintain comprehensive motor/vehicle insurance (including third-party liability) and any other insurance required by law. You must also maintain cargo insurance if required by the Company. You must provide proof upon request.
13.1 You must comply with all Singapore laws, regulations and rules relating to vehicles, transport services, cargo, traffic, parking, ERP/tolls, loading/unloading, occupational safety and health, and any industry-specific regulations (e.g., for perishables, medical-devices, hazardous goods).
13.2 You must ensure that your vehicle is appropriately sized and suitable for the assigned delivery job, roadworthy, properly maintained, clean, and safe at all times. You must hold a valid driving licence for the vehicle class used and ensure the vehicle complies with all applicable LTA requirements (including inspection requirements where applicable). You must maintain, at your own cost, insurance coverage appropriate for your delivery activities (including at minimum third-party motor insurance, and such other coverage as the Company may reasonably require from time to time).
13.3 For any job requiring manpower (including van/lorry jobs), you must provide the agreed number of helpers at your own cost (unless the Company expressly agrees otherwise in writing). You and your helpers must assist with loading/unloading as required and ensure safe handling of goods and compliance with all site rules. If you fail to provide the required manpower, the Company may cancel or reassign the job and recover from you (including by set-off against payouts) any reasonable costs, losses, or penalties incurred by the Company arising from such failure.
13.4 You must at all times comply with safety practices, wear any required safety gear, secure goods properly, and follow any special handling instructions (e.g., “Fragile”, “Do Not Bend”, etc.).
13.4A You must promptly (and in any event within 24 hours) report to the Company any accident, injury, loss, damage to goods, suspected theft, or safety incident occurring in connection with any delivery job, and you must reasonably cooperate with the Company’s investigations and any insurer or authority enquiries (including providing photographs, statements, and relevant records).
14.1 If the Company issues any uniform, ID badge, scanning device or other equipment, you must keep it in good condition and use only for work under this Agreement.
14.1A For the avoidance of doubt, the provision of any uniform, ID badge, scanning device or other equipment is for identification, security and operational purposes only and does not create an employment relationship, agency relationship, or exclusivity between you and the Company.
14.1B You are responsible for the safekeeping of all Company-issued equipment. You must reimburse the Company for any loss of or damage to such equipment (excluding fair wear and tear) and must promptly notify the Company if any device is damaged, lost or stolen. The Company may remotely disable access and/or wipe Company data from any Company-issued device or any device used to access the Company’s systems.
14.2 You shall return all equipment provided by the Company (including uniform and ID badge) within 3 days of termination (or such shorter period as the Company may reasonably require for security reasons). If you fail to return any item by the deadline, the Company may (after giving you notice) set off and deduct from any payouts otherwise due to you an amount equal to the Company’s reasonable replacement cost (or, where applicable, the depreciated value) of the unreturned item(s), and any reasonable costs of recovery.
14.2A The Company may withhold any final payouts that are not yet due and payable, to the extent reasonably necessary, until all Company-issued equipment is returned or accounted for, and any valid deductions/set-off are determined.
15.1 Any dispute arising out of or in connection with this Agreement shall first be referred to mediation between the parties. If the Dispute is not resolved within the period stated above, either party may commence proceedings. Notwithstanding the foregoing, the Company may at any time seek interim, interlocutory or injunctive relief (including to protect confidentiality, intellectual property, data, security, or to prevent misuse of the Platform) from any court of competent jurisdiction, and may suspend access to the Platform pending resolution.
15.2 The parties submit to the exclusive jurisdiction of the courts of Singapore in respect of any Dispute, subject to the Company’s right to seek interim, interlocutory or injunctive relief as stated in clause 15.1.
16.1 The Company may amend these Terms from time to time. The Company will provide notice of any amendment via the Agent App and/or email, stating the effective date of the amendment (which shall be not less than 7 days from the date of notice, unless the amendment is required by law, relates to security/fraud prevention, or does not materially reduce the Agent’s rights). If the Agent does not agree to the amendment, the Agent must stop using the Platform before the effective date. Continued use of the Platform on or after the effective date constitutes acceptance of the amended Terms. The Company may require click-through acceptance in the Agent App for material amendments.
17.1 These Terms (together with any schedules, appendices or agent policies made available in the App or by the Company) constitute the entire agreement between you and the Company with respect to the subject matter hereof, and supersede all prior understandings or arrangements whether written or oral.
17.2 Non-reliance. You acknowledge and agree that, in entering into these Terms, you do not rely on and shall have no remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly incorporated by reference.
17.3 Fraud. Nothing in these Terms limits or excludes any liability for fraud or fraudulent misrepresentation.
These additional Terms apply to Partner Fleets that operate as a registered business entity and participate in uParcel’s Partner Fleet Program. They supplement the general Delivery Agent Terms & Conditions. In the event of any conflict, this Section shall prevail for Partner Fleets.
(a) The Partner Fleet must be a legitimate company established in Singapore, holding a valid business entity number (UEN).
(b) In the event that the Partner Fleet ceases to be a valid entity registered with a UEN, uParcel reserves the right to terminate the Partner Fleet account and suspend all related access.
(a) The Partner Fleet is accountable for all actions and omissions of its drivers while engaged in deliveries for uParcel. The Partner Fleet shall indemnify and keep indemnified uParcel, its affiliates, and their officers/employees/agents from and against all claims, demands, losses, liabilities, damages, penalties, costs and expenses (including legal fees on a full indemnity basis) arising out of or in connection with any act or omission of the Partner Fleet or its drivers, including personal injury, property damage, regulatory breaches, theft/fraud, and any customer or third-party claims.
(b) In the case of lost, damaged, delayed, tampered-with, misdelivered, or stolen parcels, spoilage, cash-on-delivery discrepancies, failed delivery attributable to the Partner Fleet or its drivers, or any other issue arising from the Partner Fleet’s performance, the Partner Fleet is solely responsible for resolving the issue and shall promptly reimburse uParcel for all amounts uParcel pays or credits to any customer/merchant (including redelivery costs, refunds, service-recovery credits, and uParcel’s reasonable administrative and investigation costs).
(c) Failure to settle or compensate uParcel for claims arising from such issues may result in suspension or permanent blocking of the Partner Fleet’s account. Without prejudice to uParcel’s other rights, uParcel may withhold any payouts and/or set off any amounts payable by uParcel to the Partner Fleet against any amounts owed by the Partner Fleet to uParcel (including claims, chargebacks, refunds, penalties, administrative fees, and costs) until all outstanding amounts are fully paid. The Partner Fleet shall pay all undisputed amounts within 7 days of written notice (or such shorter period reasonably required to meet customer/merchant refund timelines).
(d) The Partner Fleet must ensure, and shall procure that its drivers ensure, compliance with all applicable laws and regulations relating to traffic, road safety, logistics/transport, workplace safety, and data protection (including the PDPA where applicable). The Partner Fleet shall ensure all drivers hold valid licences and permits, all vehicles are roadworthy and properly insured, and all driver engagement arrangements comply with applicable employment/CPF/work-pass requirements. The Partner Fleet shall promptly notify uParcel of any regulatory investigation, summons, or enforcement action relating to deliveries performed for uParcel and shall cooperate with uParcel’s investigations and information requests.
(e) Insurance. The Partner Fleet shall, at its own cost, maintain throughout the term: (i) motor insurance as required by law for all vehicles used; (ii) commercial general/public liability insurance; and (iii) goods-in-transit/cargo insurance covering loss/damage/theft/spoilage of parcels, in each case with reputable insurers and coverage amounts reasonably acceptable to uParcel. Upon request, the Partner Fleet shall provide certificates of insurance and evidence of premium payment. The Partner Fleet shall ensure policies note uParcel as an additional insured where commercially available and shall not do or omit anything that may void coverage.
(a) The Partner Fleet is responsible for managing its own drivers, including recruitment, onboarding, training, and performance monitoring.
(b) The Partner Fleet is responsible for managing its own drivers, including recruitment, onboarding, training, and performance monitoring.
(c) The Partner Fleet must ensure that its drivers maintain professionalism, punctuality, and adherence to uParcel’s delivery and service standards.
(d) uParcel may, at its sole discretion, require the Partner Fleet to immediately remove or suspend any driver from performing deliveries for or via uParcel (including disabling access to any uParcel platform or jobs) where uParcel reasonably believes the driver has breached uParcel standards, applicable law, safety requirements, or where the driver’s conduct may expose uParcel to claims, regulatory action, or reputational harm. The Partner Fleet shall comply immediately.
(e) The Partner Fleet shall indemnify, defend and hold harmless uParcel, its affiliates, and their directors, officers and employees from and against all claims, demands, losses, damages, liabilities, penalties, fines, costs and expenses (including legal fees on a full indemnity basis) arising out of or in connection with
(i) any act or omission of the Partner Fleet or its drivers,
(ii) any breach of this Agreement by the Partner Fleet or its drivers,
(iii) any injury, death, property damage, loss of or damage to parcels, or delay caused by the Partner Fleet or its drivers, and
(iv) any violation of applicable laws or regulations by the Partner Fleet or its drivers.
(f) The Partner Fleet and its drivers are independent contractors and are not employees, workers, agents, or representatives of uParcel. Nothing in this Agreement creates any partnership, joint venture, agency, or employment relationship between uParcel and the Partner Fleet or any driver, and the Partner Fleet shall not hold itself or any driver out as having authority to bind uParcel.
(a) uParcel will pay the Partner Fleet based on the mutually agreed commission or rate structure for completed deliveries.
(b) Payments are made monthly after required documentation and invoices are completed.
(c) The Partner Fleet is solely responsible for paying its drivers and managing all employment-related costs, CPF contributions (if applicable), insurance, and other statutory obligations.
(d) The Partner Fleet shall not be entitled to charge uParcel any employment-related costs (including CPF, levies, benefits, bonuses, or other statutory contributions) in addition to the agreed commission/rates.
(e) For the purposes of payment, a delivery is deemed ‘completed’ only when uParcel confirms completion based on its systems and/or proof-of-delivery requirements. uParcel may withhold, adjust, claw back, or set off any amounts payable to the Partner Fleet in respect of deliveries that are disputed, reversed, refunded, cancelled, found to be fraudulent, not compliant with uParcel’s policies, or where uParcel has incurred customer refunds, re-delivery costs, loss/damage costs, penalties, or other charges attributable to the Partner Fleet or its drivers.
(a) The Partner Fleet must maintain a minimum service rating or performance level as determined by uParcel.
For purposes of these Terms, uParcel may set and update service quality metrics from time to time (including minimum rating thresholds, on-time delivery rates, cancellation rates, complaint rates, proof-of-delivery compliance, and safety/behavioural standards) and will notify the Partner Fleet of material changes via the uParcel platform, email, or dashboard. uParcel’s measurement methodology and records (including app logs and customer feedback) will be conclusive absent manifest error
(b) Consistent poor performance, service failures, or repeated customer complaints may result in (i) warnings and a corrective action plan, (ii) temporary suspension (including immediate suspension pending investigation where necessary to protect customers, public safety, or uParcel’s reputation), and/or (iii) termination. Unless uParcel determines the issue is severe, the Partner Fleet will be given a reasonable period to remedy the non-compliance as specified by uParcel.
(c) uParcel reserves the right to conduct periodic audits or performance reviews to ensure compliance with its standards and these Terms. In connection with any audit or performance review, the Partner Fleet must promptly provide access to and copies of relevant records and information reasonably required by uParcel (including delivery records, proof-of-delivery, customer communications conducted via the platform, and vehicle/driver compliance documents). Each party will comply with applicable data protection laws (including the PDPA) and maintain confidentiality of the other party’s confidential information obtained through such audits.
(a) Either party may terminate participation in the Partner Fleet Program with thirty (30) days’ written notice. During any notice period, uParcel may (at its discretion) reduce, reallocate, or cease offering jobs/orders to the Partner Fleet, and may suspend or restrict platform access where uParcel reasonably considers it necessary for operational, legal, safety, fraud-prevention, or reputational reasons.
(b) uParcel may terminate the partnership immediately by notice if the Partner Fleet commits a material breach of these Terms (including any breach involving safety, dishonesty, data/privacy, customer harassment, misuse of the platform, or repeated service failures), engages in illegal activity or fraud (suspected or confirmed), fails to maintain any required licences/permits/insurance, or engages in conduct that uParcel reasonably believes has caused or is likely to cause material harm to uParcel, its customers, or uParcel’s reputation.
(c) Upon termination (or suspension), uParcel may immediately deactivate the Partner Fleet’s and its personnel’s access to the uParcel platform and require cessation of use of uParcel branding. The Partner Fleet must return uParcel property such as uniform, cooler boxes, batches, equipment within seven (7) days (or such other period specified by uParcel) in good condition (fair wear and tear excepted). uParcel may withhold and/or set off any amounts payable to the Partner Fleet against any amounts owed to uParcel (including for unreturned property, damage, customer refunds, chargebacks, penalties, or third-party claims) to the extent permitted by law. The Partner Fleet must promptly return or securely delete any uParcel/customer personal data in its possession except to the extent retention is required by law. Provisions intended to survive termination (including confidentiality, IP, indemnities, limitation of liability, and dispute resolution) will survive.
(a) The Partner Fleet shall keep confidential and not disclose to any third party, and shall not use except as strictly necessary to perform its obligations under the Partner Fleet Program, any non-public information relating to uParcel, its customers, merchants, users, operations, pricing, fees, business processes, technology, software, documentation, security measures, or data (including any personal data) (“Confidential Information”). (b) The Partner Fleet shall: (i) protect Confidential Information using at least the same degree of care it uses for its own confidential information, and in any event no less than reasonable care; (ii) implement and maintain reasonable administrative, physical and technical safeguards to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks; (iii) restrict access to personnel/subcontractors on a need-to-know basis who are bound by confidentiality obligations no less protective than these Terms; and (iv) not copy, reproduce, reverse engineer, or decompile any uParcel technology except as expressly permitted by uParcel in writing. (c) The Partner Fleet shall promptly (and in any event within 24 hours) notify uParcel of any actual or suspected unauthorised access to, or loss or disclosure of, Confidential Information or personal data, and shall cooperate with uParcel’s investigation, remediation, and any notifications required by applicable law. (d) Upon uParcel’s request or upon termination, the Partner Fleet shall promptly return or securely destroy all Confidential Information (including copies) and certify such return/destruction in writing. (e) These confidentiality obligations survive termination for a period of 5 years, and indefinitely for trade secrets and customer/personal data. The Partner Fleet acknowledges that breach may cause irreparable harm and uParcel is entitled to seek injunctive relief in addition to any other remedies.
uParcel reserves the right to update or amend these Partner Fleet Terms at any time. Notice will be given via email or official communication, and continued participation in the Partner Fleet Program constitutes acceptance of the updated Terms.