Answering Your Questions about uParcel

1. What is the pick up time frame and interval?

For Same Day, Next day, 2 Way Round Trip, and Specific Delivery type, the pickup timeframe is at least 4 hours. For 3 Hours delivery type, the pickup timeframe is at least 3 hours. For 1 Hour Rush, the pickup timeframe is at least 1 hour.

2. Can I cancel the job after I have submitted the delivery request? 

Yes, you can cancel the delivery request after submitting it, provided you have not receive any confirmation from any delivery agents.

3. Can I cancel the job after receiving a confirmation? 

Once a delivery agent has accepted your job, there will be a cancellation charge of 50% of the delivery fees, with a maximum cap of $10. To cancel your delivery, go to 'Manage Delivery' and select 'Cancel'.

4. What are uParcel's operating hours? 

uParcel's app is available 24/7. You can submit your delivery request anytime through our app. However, our customer service is open from 9.30 AM - 7.00 PM (Monday - Friday) and 10 AM - 2 PM (Saturday). Our delivery agents delivers during standard hours between 9am to 10pm (Mon-Sun). You are able to make bookings on Sundays and Public Holidays but our customer service will not be available and we can only attend to you at the next working day.

5. What if there is no one around to receive the parcel? 

We will make a redelivery at the earliest available date at no additional cost. However, if the parcel is not able to be delivered on the 2nd attempt, it will be returned to the sender with a $5 return fee subjected to CBD/Tuas/Sentosa/Changi Airport surcharges if any.

6. How do I apply for corporate account and request for monthly billing? 

Monthly billing option is available for corporate customers only. We will invoice you at the end of the month for all the jobs requested. To apply for Corporate Account, please log into your account and click on 'Corporate Account Request'. Please note that Corporate Account requires a minimum of 10 Deliveries per month. If the minimum is not met, there will be a $10 admin fee charge per month. To know more details, please email us at express@uparcel.sg.  

7. What happens if my delivery request is not accepted?  

If the delivery request is not accepted, it means there is no available agent who is able deliver the parcel. Please repost at a different time. All unaccepted requests will be deleted at the end of the day. Rest assured, only 0.1% of our deliveries remain undelivered.  

8. What are the payment modes available?

You can either add credits and pay using our E-wallet or pay using your Credit Card. For E-wallet, there is a minimum top-up amount of $50 and you can top up using Credit Card or Bank Transfer. For credit card payment, the amount will be deducted immediately and there will be a transaction fee of 3.5%+$0.25. (Please note that this transaction fee is paid to the bank so it will not be refundable) For bank transfers, the amount will only be deducted the next day. If you do not wish to pay using E-wallet, you can pay directly using your Credit Card. The same transaction fee applies. For corporate users, we will send an invoice at the end of the month. Do note that we do not accept cash payments.  

9. How do I track my parcels?

All our deliveries can be tracked with our tracking code and we now have the one-click SMS Tracking link that helps you to track your deliveries without having to find your tracking code. You can also customize your tracking link such that your name or company's name will appear when it is sent to your recipient. This allows them to know that they have a parcel waiting to be delivered to them

10. Which are the areas with an additional surcharges? 

$2 surcharge for Postal Codes that start with the following: 01, 02, 03, 04, 05, 06 - Raffles Place, Cecil, Marina, People's Park 07, 08 - Anson, Tanjong Pagar 17 - High Street, Beach Road (part) 18, 19 - Middle Road, Golden Mile 22, 23- Orchard, Cairnhill, River Valley. 

$4 surcharge for Tuas area which starts with postal code: 637, 638, 639, 627, 628, 629 – Tuas 

$10 surcharge is for entry into Sentosa Area and Changi Airport. A surcharge of $10 into Sentosa is required for entry fee payable. For entry into Airline houses, there is a surcharge of $15.

The surcharge is used to cover for ERP, carpark, and petrol for longer distance that agents need to pay for the delivery. 

 

With that, you may start requesting your delivery today!