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How Did uParcel Utilise Artificial Intelligence To Boost Delivery Efficiency?
How Did uParcel Utilise Artificial Intelligence To Boost Delivery Efficiency?
Er Cai Fang
Senior Product Manager
We decided to reach out to AI Singapore (AISG) in order to boost the efficiency of our delivery agents and enable them to operate at optimal capacities.
What Sparked The Collaboration With AISG?
As an on-demand delivery platform that supports a decentralized distribution model, uParcel delivers from point to point without warehouse consolidation. By tapping into our crowdsourced mobile network of delivery agents, we are able to provide our customers with a myriad of delivery options.
Using the uParcel mobile application, delivery bookings are matched up with our delivery agents in real-time, enabling the seamless fulfillment of on-demand delivery requests.
However, we realized that the absence of Artificial Intelligence (AI) in our system impeded the efficiency of our delivery agents. The user experience for our agents was flawed as agents had to manually scroll through the delivery jobs on the uParcel app, and only the fastest fingers would secure the most coveted jobs.
This led to an unfavorable situation where multiple agents would accept different jobs but with similar pickup and drop-off points.
Hence, we decided to reach out to AI Singapore (AISG) in order to boost the efficiency of our delivery agents and enable them to operate at optimal capacities.
The Solution.
Our collaboration with AISG led to the development of a clustering algorithm that groups pick up and destination points based on proximity, freeing our system from the restriction of rigid postal regions - allowing us to achieve greater flexibility in job allocation.
With the newly adopted clustering algorithm developed by AI Singapore, we have the capability to present optimally grouped delivery jobs to our delivery agents, saving them time and allowing them to earn more in a single trip!
At the same time, our customers can enjoy an even faster and smoother pickup and delivery experience.
The AI solution is currently in the beta testing stage and is estimated to be fully implemented in June.
Check out AI Singapore!
Other Blog Posts
Cold Chain Delivery for Healthcare in Singapore: What Actually Holds Up
A healthcare shipment can leave the warehouse at the correct temperature and still arrive compromised. The delivery leg from the warehouse to the clinic, laboratory, pharmacy, or patient is the hardest part of the cold chain to control. It is the most exposed to peak-hour traffic delays, failed first-attempt hand-offs, building access restrictions, and errors at the receiving end. For Singapore's healthcare distributors, clinic operators, and medical device companies, getting this right is not a logistics preference. Often, it is a regulatory requirement. Who Needs Healthcare Cold Chain Delivery in Singapore? Healthcare cold chain delivery covers multiple distinct operations, each with different requirements: 🏥 Pharmaceutical distributors delivering HSA-regulated medications to clinics, pharmacies, and hospitals 🔬 Diagnostic labs transporting clinical samples and reagents within strict temperature and viability windows 💊 Compounding pharmacies delivering patient-specific preparations from preparation through to hand-off 🩺 Medical device companies moving GDPMDS-regulated devices with documented chain of custody 🏨 Hospital procurement teams receiving recurring inbound supply across multiple product temperature classes 💉 Clinical trial teams handling investigation medicinal products with strict protocol documentation requirements These audiences share one thing: temperature-sensitive delivery. But they do not share packaging specification, regulatory standard, allowable excursion window, or delivery record requirement. A delivery approach that works for one may fall short for another. What Singapore's Regulatory Environment Requires? Singapore's healthcare sector operates under specific regulatory frameworks that directly affect the delivery leg not just storage. GDPMDS: Good Distribution Practice of Medical Devices Singapore GDPMDS is the Singapore standard for the handling, storage, and distribution of medical devices. It covers the entire supply chain from supplier to end user including every last-mile delivery. Key requirements that apply to delivery: Documented chain of custody at every hand-off point Temperature monitoring for devices with defined transport conditions Traceable delivery records, not just a final delivery status notification Qualified personnel handling and transporting regulated devices Medical device distributors operating under Singapore's Medical Devices Act must work with partners who understand GDPMDS requirements not simply a provider with a refrigerated vehicle. HSA Guidelines for Pharmaceutical Products For pharmaceutical products, HSA guidelines require that distribution conditions maintain product integrity throughout the supply chain. For the delivery leg, this means: Products must be delivered within validated packaging for the defined transport duration Temperature excursions must be documented and assessed, not resolved quietly or noted only informally Proof of delivery must confirm the right product reached the right recipient in the right condition A delivery record that only shows "delivered at 2:14 PM" does not meet this standard. The Four Things Healthcare Cold Chain Delivery Must Get Right 1. Temperature - Maintained Throughout, Not Just at Departure Temperature control starts at packaging and ends at the moment of hand-off. The vehicle being cold is necessary but not sufficient. Common failure points that have nothing to do with the vehicle: Shipments sitting at an uncontrolled staging area after packing Extended wait in a building lobby between driver arrival and recipient response Unloading at a hospital loading dock during midday heat Re-delivery attempts where the original packaging has already been time-stressed from the first attempt Packaging must be validated for the full realistic journey, including wait times, re-delivery risks, and seasonal temperature conditions, not only the shortest-case route. 2. Time - Delivery Windows Matched to Product Specification Not all cold chain products share an allowable exposure window. A clinical sample may have a two-hour viability window A refrigerated biologic may remain stable for 12 hours in validated packaging A medical device may have no temperature restriction but a strict custody timeline Matching delivery windows to product classes is an operational decision, not an estimation. It requires: 📋 Product-level handling instructions visible to dispatch teams before collection 🕐 Cut-off times that account for full journey duration including Singapore's building access procedures 📍 Route planning that factors in receiving hours, not just driving time 3. Custody - Documented at Every Hand-off For GDPMDS-regulated devices and HSA-regulated pharmaceuticals, a chain of custody must be recorded at every stage: Who collected the shipment from the warehouse and when When it departed and when it arrived at the facility Who received it, confirmed it, and accepted it Any exception, delay, or deviation that occurred during transit A delivery network that only provides a final "delivered" notification does not meet GDPMDS or HSA distribution standards. 4. Evidence - Records That Hold Up Under Review Healthcare delivery records must be accessible, specific, and retained for review when needed. This includes: Proof of delivery with named recipient confirmation Timestamp at departure and at hand-off Temperature data where monitoring is required by the product specification Exception documentation if a delay or deviation occurred When a quality team, auditor, or regulator asks what happened to a specific shipment, the answer should come from a system, not from a chain of manual notes, driver chat messages, or phone calls. Singapore-Specific Challenges That Break Healthcare Delivery Generic cold chain guidance does not address what actually makes Singapore healthcare delivery hard. 01. Building Access and Receiving Hour Restrictions Major hospitals, specialist centers, and polyclinics operate with specific loading bay hours, access authorization requirements, and receiving procedures. A driver who arrives outside the receiving window, at the wrong entry point, or without prior clearance does not simply wait, the shipment may be returned, extending time outside optimal storage and triggering a re-delivery that adds further risk. Reliable healthcare delivery to Singapore's medical facilities requires: Pre-confirmed receiving windows for recurring routes Recipient notification before arrival, not just a tracking link sent after departure Correct access instructions for controlled-entry facilities A defined process for first-attempt failures that does not leave the product in an uncontrolled state 02. Peak-Hour Impact on Journey Duration The same route from a northeastern Singapore warehouse to a Novena medical cluster looks completely different at 9 a.m. versus 5:30 p.m. For time-sensitive healthcare shipments, that difference can push a product outside its allowable excursion window. Cut-off times for same-day healthcare delivery in Singapore must account for realistic peak-hour conditions, not theoretical fastest-case routing. 03. Multiple Facility Types on One Route A single healthcare distribution run in Singapore may cover a restructured hospital, three private clinics, a specialist center, and a retail pharmacy each with different receiving procedures, floor access, contact requirements, and receiving windows. Without route-level operational knowledge of these facilities, delays stack across the run and put later stops at risk. What to Ask When Choosing a Healthcare Cold Chain Delivery Partner Vehicle capability is the starting point, not the full evaluation criteria. Ask these questions before committing to a partner: On compliance: Do they understand GDPMDS requirements for chain of custody documentation? Can they provide delivery records that meet HSA pharmaceutical distribution standards? How are temperature excursions documented and escalated? On operations: Do they have established routes to Singapore healthcare facilities, including access credentials and receiving window intelligence? What happens when a first-attempt delivery fails? Is there a defined re-delivery protocol? Are cut-off times calculated around realistic journey duration or optimistic drive-time estimates? On integration: Do they offer temperature-controlled warehousing and fulfillment alongside last-mile delivery or will your product pass through an uncontrolled hand-off between separate providers? Can they support same-day delivery across all parts of Singapore, including healthcare and medical districts? Are delivery records accessible from a system, or does retrieval require a manual request? A partner who can answer these questions specifically, not in general terms, is a materially different conversation from one who simply lists cold vehicle availability. Integrated Operations Reduce the Biggest Risk The most common gap in healthcare cold chain delivery is the break between separate service providers. When warehouse storage, order fulfillment, and last-mile delivery are managed by different parties, the chain of custody becomes difficult to document completely. An exception in one system may not be visible to the team managing the next stage. A delay at fulfillment can push a driver past a receiving window without the delivery team knowing it has happened. An integrated partner, one who manages the full flow from GDPMDS-compliant pharma storage through pick-and-pack fulfillment to same-day last-mile delivery removes those gaps and provides a single, traceable record from inventory to delivered. For healthcare distributors in Singapore managing recurring deliveries across clinics, labs, and hospitals, that integration is where delivery reliability actually lives. Build Healthcare Delivery Around Measurable Standards Cold chain delivery for healthcare is not a premium service reserved for special shipments. It is an operating standard that should apply consistently to every product class that requires it. For Singapore's healthcare distributors and medical companies, the goal is straightforward: the right product, at the right temperature, to the right recipient, with a record that holds up under review. That standard is achievable but only with a partner who holds it operationally, not just on paper. If you're managing healthcare cold chain delivery in Singapore and want to explore what an integrated storage, fulfillment, and last-mile solution looks like for your distribution requirements, speak with uParcel's team to see what applies to your product category and delivery network.
Same-Day vs Next-Day Delivery for Singapore Ecommerce: Which Is Worth the Cost?
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A customer places an order. You can get it to them today for a premium. Or tomorrow, for less. Which do you choose? Also, more importantly: does it actually matter to the customer enough to justify the cost difference? The answer isn't a simple yes or no. It depends on what you sell, who's buying, and what stage your business is at. This guide breaks it down clearly, so you can build a delivery strategy that makes commercial sense, not just a fast one. First: What Each Option Actually Means in Singapore Same-Day Delivery Exactly what it sounds like, the order is picked up and delivered within the same calendar day it was placed. In Singapore, same-day delivery typically means: Order placed before the cut-off time (usually mid-morning to early afternoon) Delivered within hours, most providers complete same-day deliveries by evening Available island-wide, though some providers have coverage gaps in certain areas Some providers go further with express same-day options, 1-hour or 3-hour delivery windows for truly urgent orders. Next-Day Delivery Orders placed today are delivered the following business day. In Singapore, next-day delivery typically means: More flexible cut-off times — orders placed late in the evening still qualify Lower per-delivery cost compared to same-day Easier to batch and route efficiently — providers can consolidate runs overnight Standard for most marketplace platform SLAs on Shopee and Lazada The Real Cost Comparison (It's Not Just the Delivery Fee) This is where most sellers make the mistake. They compare the delivery fee of same-day versus next-day and stop there. But the actual cost of your delivery choice is more than the courier charge. What adds to the real cost of next-day delivery: "Where's my order?" enquiries — buyers in Singapore are accustomed to fast fulfillment. A next-day delivery that arrives late on day two generates support tickets Abandoned carts — research from Baymard Institute consistently shows that slow delivery options at checkout are a top reason buyers don't complete purchases Higher return rates for time-sensitive products — if the product was needed today and arrived tomorrow, the buyer may no longer want it What adds to the real cost of same-day delivery: Higher per-parcel courier fee — same-day is premium-priced across all providers Tighter cut-off management — you need warehouse or fulfillment operations ready to dispatch quickly, which is an operational overhead Not always necessary — paying for same-day on a non-urgent order is money with no return Singapore ecommerce · 2026 cost analysis Same-day vs next-day: total cost of delivery Toggle each cost component to see how the true cost shifts — beyond just the courier fee. Same-day total 64 Lower true cost Next-day total 77 Higher hidden costs Cost component Same-day Next-day Same-day costs less overall. Despite a higher courier fee, same-day delivery eliminates most hidden costs — reducing support enquiries, cart drop-off, and returns while driving stronger repeat purchase rates. uparcel.sg · Toggle components to explore the full cost picture Reset all (function() { var SEG = [ { key:'delivery', shortLabel:'Delivery fee', label:'Delivery fee', color:'#D85A30', sd:45, nd:20, sdNote:'Higher courier premium', ndNote:'Lower base courier cost', note:'Premium courier rate for same-day versus standard next-day shipping' }, { key:'cs', shortLabel:'CS cost', label:'Customer service cost', color:'#BA7517', sd:8, nd:22, sdNote:'Fewer WISMO enquiries', ndNote:'Higher support volume', note:'Volume of "where is my order?" enquiries drops sharply with same-day' }, { key:'cart', shortLabel:'Cart abandon', label:'Cart abandonment risk', color:'#7F77DD', sd:5, nd:25, sdNote:'Low abandonment at checkout', ndNote:'High drop-off without speed', note:'Shoppers convert at checkout when fast delivery is offered' }, { key:'returns', shortLabel:'Returns', label:'Return rate impact', color:'#888780', sd:6, nd:18, sdNote:'Low return rate', ndNote:'Higher returns on delay', note:'Time-sensitive orders returned far less when delivered same-day' }, { key:'repeat', shortLabel:'Repeat LTV', label:'Repeat purchase benefit', color:'#1D9E75', sd:20, nd:8, sdNote:'Strong LTV uplift', ndNote:'Weaker satisfaction signal', note:'Post-delivery satisfaction drives higher lifetime value and repeat orders' }, ]; var hidden = [false,false,false,false,false]; function sdTotal(){ return SEG.reduce(function(a,s,i){ return a+(hidden[i]?0:s.sd); },0); } function ndTotal(){ return SEG.reduce(function(a,s,i){ return a+(hidden[i]?0:s.nd); },0); } // Build toggles var strip = document.getElementById('upc-seg-strip'); SEG.forEach(function(s,i){ var btn = document.createElement('button'); btn.className = 'upc-seg-btn active'; btn.id = 'upc-btn-'+i; btn.innerHTML = ''+s.shortLabel+''; btn.onclick = function(){ upcToggle(i); }; strip.appendChild(btn); }); // Build table var tbody = document.getElementById('upc-breakdown-body'); SEG.forEach(function(s,i){ var row = document.createElement('div'); row.className = 'upc-brow'; row.id = 'upc-brow-'+i; row.innerHTML = ''+s.label+'' +''+s.sd+'' +''+s.nd+''; tbody.appendChild(row); }); // Chart var ctx = document.getElementById('upcCostChart').getContext('2d'); var chart = new Chart(ctx, { type: 'bar', data: { labels: ['Same-day','Next-day'], datasets: SEG.map(function(s,i){ return { label: s.label, data: [s.sd, s.nd], backgroundColor: s.color, borderWidth: 0, borderRadius: i===SEG.length-1 ? {topLeft:5,topRight:5,bottomLeft:0,bottomRight:0} : 0, borderSkipped: false }; }) }, options: { responsive: true, maintainAspectRatio: false, plugins: { legend: { display: false }, tooltip: { enabled: false, external: function(context){ var tip = document.getElementById('upc-tip'); if(context.tooltip.opacity===0){ tip.style.display='none'; return; } var dp = context.tooltip.dataPoints && context.tooltip.dataPoints[0]; if(!dp) return; var s = SEG[dp.datasetIndex]; var bi = dp.dataIndex; var val = bi===0 ? s.sd : s.nd; var lbl = bi===0 ? 'Same-day' : 'Next-day'; var nt = bi===0 ? s.sdNote : s.ndNote; document.getElementById('upc-tip-title').textContent = s.label+' — '+lbl; document.getElementById('upc-tip-val').textContent = val+' index units'; document.getElementById('upc-tip-note').textContent = nt+'. '+s.note; var el = context.chart.canvas; var rect = el.getBoundingClientRect(); tip.style.display = 'block'; tip.style.left = (rect.left+window.scrollX+context.tooltip.caretX)+'px'; tip.style.top = (rect.top+window.scrollY+context.tooltip.caretY)+'px'; } } }, scales: { x: { stacked:true, grid:{display:false}, border:{display:false}, ticks:{font:{size:13,weight:'500'},color:'#6B6A65'} }, y: { stacked:true, beginAtZero:true, max:115, grid:{color:'rgba(0,0,0,0.05)',drawTicks:false}, border:{display:false}, ticks:{font:{size:11},color:'#A8A7A2',padding:8} } }, animation: { duration:350, easing:'easeInOutQuart' }, interaction: { mode:'nearest', axis:'y', intersect:true } } }); document.getElementById('upcCostChart').addEventListener('mouseleave', function(){ document.getElementById('upc-tip').style.display='none'; }); function upcUpdateTotals(){ var sd=sdTotal(), nd=ndTotal(); document.getElementById('upc-sd-num').textContent = sd; document.getElementById('upc-nd-num').textContent = nd; var sv=document.getElementById('upc-sd-verdict'), nv=document.getElementById('upc-nd-verdict'); if(sdSame-day costs '+(nd-sd)+' units less overall. Despite a higher courier fee, same-day delivery eliminates most hidden costs — reducing support enquiries, cart drop-off, and returns while driving stronger repeat purchase rates.'; } else if(ndNext-day is cheaper with current selection. Toggle more components to see the full picture.'; } else { sv.textContent='Equal cost'; sv.style.color='#888780'; nv.textContent='Equal cost'; nv.style.color='#888780'; document.getElementById('upc-insight').innerHTML='Costs are equal with current selection. The full picture emerges when all five components are active.'; } } window.upcToggle = function(i){ hidden[i]=!hidden[i]; document.getElementById('upc-btn-'+i).classList.toggle('active',!hidden[i]); document.getElementById('upc-btn-'+i).classList.toggle('dimmed',hidden[i]); document.getElementById('upc-brow-'+i).classList.toggle('dimmed',hidden[i]); chart.data.datasets[i].data = hidden[i] ? [0,0] : [SEG[i].sd,SEG[i].nd]; chart.update(); upcUpdateTotals(); }; window.upcResetAll = function(){ hidden.fill(false); SEG.forEach(function(_,i){ document.getElementById('upc-btn-'+i).classList.add('active'); document.getElementById('upc-btn-'+i).classList.remove('dimmed'); document.getElementById('upc-brow-'+i).classList.remove('dimmed'); chart.data.datasets[i].data=[SEG[i].sd,SEG[i].nd]; }); chart.update(); upcUpdateTotals(); }; upcUpdateTotals(); })(); When Same-Day Delivery Is Worth Every Dollar There are specific scenarios where same-day isn't a cost, it's a conversion tool. 01.🎁 Gifting and occasion-based purchases Birthdays, anniversaries, last-minute celebrations. A buyer who needs a gift today will pay more for fast delivery and will abandon the purchase entirely if same-day isn't offered. 02. 🍱 Food, perishables, and fresh products Cold chain or fresh products that degrade over time need same-day delivery. Next-day isn't a viable option; it's a product quality failure. 03. 💊 Health, medical, and urgent essentials Medication, supplements, baby products, personal care. When a buyer has an immediate need, speed is part of the product value. 04. 📱 High-consideration purchases with instant gratification Electronics, premium beauty, and lifestyle products with a high emotional purchase component. The buyer is excited now; same-day delivery preserves that excitement and reduces buyer's remorse returns. 05. 🏪 Local retailers competing with physical stores If a nearby physical store has the same product, a next-day online delivery loses to a same-afternoon in-store experience. Same-day delivery is the only way to be competitive with physical retail. When Next-Day Delivery Is the Smarter Choice Next-day isn't the default "cheap option" for many product types and buyer profiles; it's the right choice. 01. Non-urgent, planned purchases Household goods, stationery, books, and apparel products where the buyer has already decided and isn't in a rush. Same-day adds cost without adding value. 02. B2B and bulk orders Businesses ordering stock or supplies plan. Next-day delivery at a lower cost is usually preferred over same-day at a premium. 03. High-volume sellers managing margins If you're dispatching 200+ orders a day across a range of product types, offering same-day on everything may not be financially viable. Segmenting same-day for premium or urgent orders, next-day for standard, is a smarter margin strategy. 04. Off-peak, non-seasonal stock Items with no time sensitivity and long shelf lives don't need premium delivery. Save the same-day budget for the products and seasons where it drives real impact. What Singapore Buyers Actually Expect Singapore consumers are by regional standards among the most demanding when it comes to delivery speed. According to Shopee Singapore's seller data and SLA requirements, sellers are expected to ship within 2 business days of order confirmation to maintain healthy performance scores. Consistently fast fulfilment directly affects your search visibility on the platform. Meta and Bain & Company's e-Conomy SEA report consistently highlights delivery speed as one of the top drivers of repeat purchase behavior across Southeast Asian ecommerce with Singapore consumers ranking delivery reliability and speed among their most important purchase factors. The implication for Singapore sellers: next-day is the minimum expectation, not a premium feature. Same-day is the differentiator used strategically; it moves the needle on conversion and loyalty. The practical takeaway: most businesses should offer both next-day as the default, same-day as a paid upgrade or category-specific standard. Let high-AOV and time-sensitive products earn the premium. Let everything else move on next-day economics. How uParcel Handles Both Without Choosing One or the Other One of the more common frustrations Singapore ecommerce sellers have is being forced to use different courier providers for different delivery speeds and managing multiple integrations, pricing structures, and customer service contacts. uParcel's same-day delivery service and next-day door-to-door delivery operate under the same platform, so sellers can offer both options to customers without switching providers or managing separate accounts. Key points relevant to ecommerce sellers: Same-day delivery covering all parts of Singapore — no coverage gaps 1-hour and 3-hour express options for truly urgent orders Next-day door-to-door delivery for standard fulfilment at competitive rates 4.9 Google rating across 8,500+ reviews consistent delivery performance across both speed tiers Transparent pricing, check uParcel's delivery rates to model your actual cost per tier before deciding which to offer Having both under one provider also means your customer service experience is consistent — one tracking system, one support contact, and one relationship. The Bottom Line Same-day delivery is not always worth the cost. Next-day is not always good enough. The right answer depends on your product category, your buyer's intent, and your margin structure. What is clear: in Singapore's ecommerce market, delivery speed is not a detail it is part of the product experience. Sellers who offer fast, reliable delivery across the right order types consistently see better conversion rates, fewer returns, and stronger repeat purchase behaviour. Start by identifying which of your product categories genuinely benefit from same-day. Offer it there. Let next-day handle the rest. Then review the data after 90 days, it will tell you exactly where speed is moving the needle. If you want to see what same-day and next-day delivery actually costs across your order volume, uParcel's delivery rates page gives you transparent pricing without a sales call.
How TikTok Shop Sellers in Singapore Can Activate Same-Day Delivery with uParcel
In the competitive world of TikTok Shop selling, fast delivery is no longer a bonus — it is an expectation. Shoppers who discover your product on their feed and click "Buy Now" want their order at their doorstep as quickly as possible. Offering TikTok Shop same-day delivery in Singapore is one of the most effective ways to reduce cancellations, boost reviews, and keep your store’s ratings high. This guide walks you through exactly how to set up uParcel same-day delivery for your TikTok Shop — whether you qualify for TikTok’s integrated delivery platform or need to go through the Seller Own Fleet route. Why Same-Day Delivery Is a Game-Changer for TikTok Shop Sellers TikTok’s algorithm rewards stores with high conversion rates and positive customer experiences. Slow shipping is one of the top reasons shoppers leave negative reviews or raise disputes. By activating same-day delivery, you: Increase buyer confidence — shoppers see the "Same Day" badge and are more likely to complete checkout. Reduce order cancellations — buyers who know their package arrives today are less likely to change their mind. Improve your seller rating — faster fulfillment directly contributes to better store scores on TikTok Shop. Stay competitive — more sellers are offering express options, and same-day delivery sets you apart. What Is TikTok Shop’s Integrated Delivery Platform? TikTok Shop provides sellers with access to a curated list of approved logistics partners known as the Integrated Delivery Platform. These are carriers that have been vetted and connected directly to TikTok’s order management system, meaning shipping labels are generated automatically, tracking is synced in real time, and fulfillment is seamless. uParcel is one of the approved integrated delivery partners on TikTok Shop in Singapore. As a local courier specializing in express and same-day delivery, uParcel is well-suited for sellers who need parcels picked up and delivered within hours not days. How to Apply for uParcel as Your Integrated Delivery Partner on TikTok Shop Follow these steps to connect uParcel to your TikTok Shop account through the integrated delivery platform: Click on the link below to fill out a form https://bytedance.sg.larkoffice.com/share/base/form/shrlgvJ7FBYxBL16CR6HlKhvlHc Do note that you will be required to fill in your Shop Code, Shop Name, Contact, Email, and service required. Select “Same Day Delivery (uParcel), and prepare to upload a photo of your product. Once you are approved, you can then move on to activate Same Day Delivery. To understand how to setup once you are approved: click here! What If Your Application Is Not Approved? Not every seller will be approved for the integrated delivery platform on the first attempt. TikTok’s eligibility criteria can depend on factors such as your store’s order volume, seller rating, and account history. If your application is unsuccessful, do not worry, there is an equally effective alternative: the Seller Own Fleet option. With Seller Own Fleet, you register your own preferred logistics partner in this case, uParcel and arrange deliveries directly. You remain in full control of your shipping, and your customers still benefit from uParcel’s reliable same-day courier service. Seller Own Fleet: What It Is and How It Works Seller Own Fleet (SOF) is a TikTok Shop feature that allows sellers to use a delivery provider of their choice, outside of TikTok’s default integrated partners. Once your SOF application is approved, you gain the ability to: Fulfil orders using your own preferred courier (such as uParcel) Manually enter tracking numbers into TikTok Shop for each order Offer delivery timelines that match your courier’s actual schedule Work directly with uParcel to negotiate pickup times and discounted rates It is important to note that with SOF, tracking updates are not automatically synced to TikTok Shop. You will need to update tracking information manually to streamline this process. Step-by-Step: How to Apply for Seller Own Fleet on TikTok Shop Here is how to apply for Seller Own Fleet status on TikTok Shop Singapore so you can start using uParcel for your deliveries: Step 1: Check Your Eligibility Before applying, ensure your TikTok Shop account meets the basic requirements. Your store must be in good standing with no active policy violations. Sellers with a consistent order fulfillment track record tend to have stronger applications. Step 2: Access the Seller's Own Fleet Application Form Submit your Seller Own Fleet application using the official form provided by TikTok. You can access the Seller Own Fleet application form here. Have your TikTok Shop store ID, contact details, product images ready before you begin. Step 3: Submit and Await Approval Once submitted, TikTok will review your application. The review process typically takes a few business days. You will be notified via your Seller Center account or registered email when a decision has been made. If you do not receive a response, you can contact them to check on the status. Step 4: Configure Your Shipping Settings After approval, go to Shipping Settings in your Seller Center and configure Seller Own Fleet as your active fulfillment method. You can now start arranging pickups and deliveries directly with uParcel. For more information, check out Tiktok’s Academy here. How to Book Your Deliveries with uParcel Once you are set up on Seller Own Fleet, booking a delivery with uParcel is straightforward. Here’s how the process works: Log in to your uParcel account on our website. Enter your pickup address (your store or warehouse location) and the recipient’s delivery address. Select Same Day Delivery as your service type and choose a pickup time window. Review the delivery rates and confirm your booking. Enjoy bulk discount from 5% to 20% when you book more deliveries together. A uParcel driver will be assigned and arrive at your pickup location within the selected window. Once the parcel is collected, you can track its progress in real time and share the tracking number with your TikTok Shop buyer. For sellers managing high order volumes, uParcel also offers e-commerce last-mile fulfillment solutions that can automate order processing and reduce manual effort. Why TikTok Shop Sellers in Singapore Choose uParcel uParcel has become a trusted logistics partner for hundreds of Singapore e-commerce sellers, and for good reason. Here is what sets uParcel apart for TikTok Shop fulfillment: Increase in sales volume: We have seen one of TikTok’s sellers grow their online sales by 100% after using uParcel’s same-day delivery. Genuinely fast same-day delivery: uParcel picks up and delivers within hours, not the next day. This is a real same-day service tailored for Singapore’s compact geography. Transparent pricing: No hidden fees. You can check rates upfront before every booking. Island-wide coverage: uParcel covers all residential and commercial areas across Singapore, including HDB estates, condominiums, and office buildings. Proven with e-commerce sellers: From Shopee to Lazada to TikTok Shop, uParcel has experience handling the fast-paced demands of social commerce. Easy integration: Beyond TikTok Shop, uParcel also integrates with Shopify, Shopee, and Lazada making it ideal for multi-channel sellers. Start Offering Same-Day Delivery on TikTok Shop Today Offering TikTok Shop same-day delivery in Singapore is one of the smartest moves you can make as an online seller. Whether you get approved for the integrated platform or go through the Seller Own Fleet route, uParcel is ready to help you fulfill orders faster and keep your customers happy. The setup process is simpler than most sellers expect, and the impact on your store’s performance can be significant. With uParcel handling your last-mile delivery, you can focus on what matters most: growing your TikTok Shop and making more sales. Ready to get started? Contact the uParcel team to discuss a delivery plan tailored to your TikTok Shop needs.