Frequently
Asked Questions
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is there a user guide on how to use the uparcel customer app?Toggle
how do i get a refund for credit card payments?Toggle
How long does it take for my e-wallet top up to be verified ?Toggle
What items can I ship with Uparcel?Toggle
Where Can I Download The "delivery History Report"?Toggle
Can I Send Multiple Parcels, Pick Them Up From One Location And Then Send Them To Different Locations?Toggle
How Do I Get A Receipt For My Delivery Request?Toggle
How Do I Know If My Parcel Has Been Delivered?Toggle
How Long Will The Delivery Request Order Be Saved?Toggle
What Happens If My Parcel Weight/size Is Under-declared?Toggle
What If The Status Of The Parcel Shows That It Is 'undelivered', Will There Be Another Delivery?Toggle
How Much Is The Night Surcharge?Toggle
What Happens If My Delivery Request Is Not Accepted?Toggle
How Do I Apply For A Corporate Account And Request Monthly Postpaid Billing?Toggle
How Does The 2 Way Round Trip Work?Toggle
Are There Any Charges To Withdraw The Balance In My E-wallet Back To My Bank Account?Toggle
E-wallet credits are valid for 12 months from the top-up date. There is no refund of credits upon expiry.Toggle
What Is The Maximum Size Limit For Parcel Delivery Requests?Toggle
How Do I Print The Waybill?Toggle
Is Uparcel Gst-registered?Toggle
What Is The Pickup Time Frame/interval?Toggle
When Will My E-wallet Credits Expire?Toggle
Where Can I Download The Invoice?Toggle
How To Use Uparcel Bulk Upload Function?Toggle
Can I Block A Delivery Agent From Accepting And Delivering My Jobs?Toggle
What Happens If I Need To Change The Delivery Address?Toggle
How Do I Increase Delivery Request Acceptance Rate?Toggle
How To Install Shopify Api?Toggle
How To Add A Credit Card For Payment?Toggle
What Modes Of Payment Can I Use For Delivery Booking?Toggle
Is There Any Tracking Available For My Parcel?Toggle
How Do I Add Insurance To My Delivery Request?Toggle
What If No One Is Around To Receive The Parcel?Toggle
How Much Does Uparcel Charge For Insurance Coverage?Toggle
What's The Maximum Amount Can I Claim For Lost Or Damaged Packages?Toggle
Is there any surcharges durin peak season or festive occasions?Toggle
What is the distance where surcharge is applicable?Toggle
What if my parcel is lost?Toggle
Can I delete the delivery agent from my fleet?Toggle
Which are the areas that will be charged with the additional region surcharge?Toggle
Can I cancel the delivery request after receiving a confirmation?Toggle
Do I need to pack my items?Toggle
How do I add delivery agents to 'my Fleet'?Toggle
Can I cancel the job after I have submitted the delivery request?Toggle
I am a customer under Corporate Account, how do I add multiple users?Toggle
What Time Does Night Surcharge Start?Toggle
What Happens If My Package Is Declared As Over-sized When Agent Arrived To Pickup?Toggle
What Are Uparcel Operating Hours?Toggle
How To Create A Sub-account For Corporate Users?Toggle
What happens if I am not around when delivery agent arrives to pickup?Toggle
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